Your base system already texts back every missed call. The Text Agent picks up the conversation from there — reads replies, asks the right qualifying questions, and drops booked jobs straight onto your calendar. SMS has a ~98% open rate, so this is where leads actually answer.
The base system fires off a "sorry we missed you" text in seconds. But what happens when the customer replies? Most shops either ignore it until tomorrow morning or scramble to answer while juggling a job. Either way, half the leads cool off before anyone picks up the thread.
"Hey, do you guys do tankless installs? I'd need it next Tuesday." — nobody reads it until 8 AM. By then the customer has moved on.
Address, service type, timing, budget, photos — back-and-forth eats your day or gets dropped mid-conversation.
Once the lead is qualified, someone still has to grab the calendar, offer times, and confirm. Most of them stall right here.
We train it on your services, your trade, and the exact questions you'd ask a new customer. It picks up every reply, runs the conversation forward, and only loops you in when there's a job to confirm.
Reads inbound texts in seconds and responds in your shop's voice. No "please call back" dead-end.
Asks for address, job type, timing, and any photos you care about. Skips questions it already has answers to.
Offers real availability, locks in the slot, and sends the customer a confirmation — no human handoff required.
Every message, every answer, every booked job — cleanly attached to the contact record.
If the conversation gets weird or the customer asks for a human, it pages you and pauses automation.
See how many texts came in, how many qualified, how many booked — and the ones that need your attention.
Your $297/mo base already handles the first auto-reply. The Text Agent handles everything that comes next.
A one-shot "sorry we missed you — here's how to reach us" template. Great for rescuing a first impression. That's where it stops.
Two-way SMS. Qualifies. Books. Logs. Works on your dedicated number and on replies that come in from any other channel.
One flat base price for the website, review funnel, website chat, and a dedicated number with missed-call text-back. Add the Text, Email, or Voice agent — one, two, or all three — whenever you're ready. No long-term contract. Cancel any time.
We keep it honest — the opening message says something like "quick automated assistant helping book jobs." Most customers don't care because the texts actually answer their question. We can tune the tone for your shop during onboarding.
Yes. Any SMS that hits your dedicated number gets routed to the agent, whether it started from a missed call, a "text us" button on your site, or a customer just remembering your number.
No. Each add-on stands on its own. Most shops start with Text Agent because texting has the highest response rate, then add Voice or Email as their pipeline grows.
About a week on top of your base launch. We script it around your services, run test conversations with you, then flip it live once you're happy.
It'll always page you for anything it's unsure about, and every conversation is logged so you can audit it any time. You can also pause the agent on a specific thread and take over manually.
15 minutes. No slide deck. We'll map your call flow live and you'll know by the end whether it's a fit.